FAQ

Coverage provided under the plan?

Our plan provides Medical as well as travel coverage.

Who is eligible for the plan?

Our plans are offered to the student & individual , visiting any part of world on travel Or student visa

How will I receive a confirmation of insurance letter after the purchase?

You will receive the policy copy via email.

How can I get my id card?

It will come along with the policy copy

Do I need to submit a proof of visa when we purchase the plan?

No, you don’t have to submit the visa proof.

How can I show proof of insurance plan to my school?

You can provide them with the policy copy which will be providing to you

Can student team help me to fill out the waiver form?

Yes, student team will surely help the student with filling the waiver form.

How can I check my waiver status if submitted online?

If , you submit the waiver online you will get the instant reply stating the approval or disapproval of your Wavier form

Is there any list of hospital that will be provided to me before leaving to US?

No, we will not provide you with any list of hospitals you can visit any hospital any clinic nearby to you.

Who should I contact when I am sick or injured?

You can reach us on the below mentioned number
In USA : +1 877 352 7706 (Toll Free)
In Canada +1 877 352 7693 (Toll Free)
From the rest of the world: +91 22 6787 2010(Call back facility)
Email Id – icicilombard@europ-assistance.in

Will I be provided with a cashless facility or a reimbursement?

We provide cashless treatment for inpatient treatment & reimbursement facility for outpatient treatment.

How can I check my claim status?

You, can call on our toll free number or mail us asking for the same.

How long is the claim processing?

In patient : TPA settles bills directly / provides financial assistance
Out patient : TPA to check and reimbursement payment within 15 days.

What should I do if I received medical bills from the hospital?

You can inform us on our provided email id , so that we can look into the matter

What is pre-existing diseases?

A pre-existing condition is any injury or illness that existed prior to the date your insurance enters into effect. A pre-existing condition includes any injury or illness that you suffered from, received treatment for, and/or were prescribed medication for prior to the date your insurance started.

What is deductible?

A deductible is the dollar amount of out-of-pocket expense you must pay to the doctor or hospital before your policy pays any benefits. The deductible is calculated per treatment, not per visit.

What if the policy get reject by the university?

We commit to refund the total money back to the insured, if the policy get reject by the university

Can I purchase a plan if I do not find my school name on the special school page?

Yes, of course you can mail us mentioning your school name & our team member will reply you with all the needful information required from your end.